• Hiring Winning Talent ($119)
• Essential Skills of Leadership ($79)
• Professionalism in the Office ($79)
• Diversity Awareness ($79)
• Coaching Job Skills ($79)
• Communicating Up ($79)
• Achieving Communication Effectiveness ($79)
• Delegating ($79)
• Developing Performance Goals and Standards ($79)
• Effective Discipline ($79)
• Essential Skills of Communicating ($79)
• Handling Difficult Customer Situations ($79)
• Improving Work Habits ($79)
• Managing Complaints ($79)
• Providing Performance Feedback ($79)
• Resolving Conflicts ($79)
• Supporting Change ($79)
• Motivating Team Members ($79)
• Making Customer Recommendations ($79)
• The Incoming Sales Call ($79)
• Delivering Customer Focused Service ($79)
• Developing and Coaching Others ($79)
• STAR Service ($79)

Benefits
Online learning has many, many benefits and so does the Leadership Memphis Online Professional Development Library. Each learning module is expertly crafted to provide you or a member of your company with the increased knowledge that will improve, increase and/or enhance their performance on each related topic.

• Its convenient. Learn anytime - the library is available 24 hours a day.
• Its Affordable. Most online modules are only $79 per person.
• Its Efficient. Most online modules can be completed in 1.5 - 2 hours.
• Its Flexible. You can start and stop a module if you are interrupted.
• Its Long-term. You can re-access a module as often as you want for a year.

Instructions
To learn more about the available online learning modules click on the title that interests you. Doing so will bring up a more detailed description of the specific module content and benefits. If you decide to purchase a learning module at that time, you will do so by clicking the purchase button, which will take you to the shopping cart. The shopping cart will handle your transaction. You will then be emailed further instructions, as well as your password, to access the online learning module you purchased.

One User Per Module
Leadership Memphis is a nonprofit organization. The proceeds from the Leadership Memphis Online Professional Development Library are used to support the many community leadership development programs offered in the Memphis area. As such, we ask and expect users of the online library to adhere to the honor code of one user per module. Please do not share a module with someone else. To do so puts you in a position of being unethical and dishonest to yourself and Leadership Memphis.

Group Discounts
Group discounts are available by calling the Leadership Memphis office. Special arrangements can be made in advance for purchasing multiple modules. Group discounts are available for individuals or companies:

• 10 modules - Save $5 per module
• 25 modules - Save $10 per module
• 50 modules - Save $15 per module
• 100 modules - Save $20 per module

Links
First time users/registration:  http://www.vital-online.com/memphis/order.html
Returning users:  http://www.vital-online.com/memphis/